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WGS&A RESUMES AND QUALIFICATIONS

William G. Smith & Associates is a "virtual corporation", a team of like-minded consultants and educators who are dedicated to the proposition that any modern enterprise must proactively and intelligently manage information as a critical enterprise resource, just like it manages any of its other critical resources.

Resumes of the principal consultants of William G. Smith & Associates follow. Note that only individuals with very common names are chosen to be WGS&A consultants!

WILLIAM G. SMITH

STEVEN L. HILLER

JOHN E. ANDERSON

WAYNE J. HILL

WILLIAM G. SMITH

William G. Smith has been an information professional since 1970, and has been an Information Resource Management consultant and seminar instructor since 1983; a corporate data administrator for three years before becoming a consultant; and a professional programmer, analyst, database administrator, and database designer for seven years prior. He is recognized internationally as a person who understands and communicates the profound relationship between business success and the intelligent management and use of information resources which are integral and essential to virtually all business and governmental operations. He assists his clients to reap much greater benefit from their information for dramatically less cost.

Bill founded William G. Smith & Associates in 1986, and has developed an extensive, world-wide client list spanning a very wide spectrum of industries and government agencies. As a consulting firm, William G. Smith & Associates enjoys an outstanding reputation as an innovative, value-oriented, efficient, and professional organization in which the client's best interests are foremost.

Bill is a hard-working, clear-thinking business owner, consultant, and seminar instructor. He sets his goals high, and encourages others to do likewise. He works well with others, and leads by example, encouragement and respect. He deals with others honestly and forthrightly, and values friendships highly. He loves the outdoors, and enjoys hiking, camping, hunting and fishing. He paints professionally when he's not assisting clients with their data messes

EDUCATION

Bill is a 1970 graduate of the U.S. Naval Academy at Annapolis, MD, where he earned a BS degree in Engineering with additional majors in Mathematics and Physics. He served as an officer in the U.S. Marine Corps during the Vietnam War before moving into the private sector.

CORE PROFICIENCIES/EXPERIENCE
  • Bill has developed and taught the entire WGS&A seminar set for over 23 years. A popular and effective seminar instructor, he has taught and developed more practicing data modelers than any other person. He communicates simply, clearly, and effectively, and uses numerous analogies and real-life examples to illustrate teaching points.
  • Bill has consulted with executive and IS/IT management to:
    • understand their critical role in resolving (and avoiding the creation of) intractable and costly information problems;
    • strategically plan enterprise information resources, and couple this planning with enterprise strategic planning;
    • transition from react-mode information management to a more rational, proactive mode of information management
    • define (sometimes re-define) the CIO job description (responsibilities and more importantly, authorities);
    • evaluate CIO candidates;
    • draft, communicate, and implement new enterprise information management policies
    • design effective organizational structures for the information management organization(s) (with responsibilities and authorities carefully and clearly stated, partitioned, and balanced) within the enterprise to eliminate organizational obstacles to intelligent management of the information resources;
    • plan and conduct full-blown enterprise information resource modeling and implementation planning projects.
  • As a process modeling facilitator, Bill has assisted clients in modeling the following categories of processes with the objective of making them faster, cheaper, better, or more flexible:
    • manufacturing;
    • retail customer mail- and online order fulfillment;
    • purchasing, material, and inventory management;
    • clinical and toxicological studies, and management thereof;
    • provisioning of customers with telecommunications services;
    • feasibily study and engineering of nuclear waste storage facilities;
    • engineering of manufacturing facilities and processes;
    • human resource management;
    • project management;
    • facility management.
  • As a data modeling facilitator, Bill has assisted clients in modeling data structures to support:
    • marketing;
    • sales;
    • order fulfillment, shipping;
    • purchasing and inventory management;
    • manufacturing;
    • engineering of manufacturing processes and facilities;
    • material management, including intensively-controlled materials;
    • strategic planning;
    • enterprise requirements planning;
    • financial management;
    • human resource management;
    • facilities management;
    • natural resource management (watersheds, impounds, roads, trails, parks, flora and fauna, geological resources, archelogical resources, etc.)
    • clinical and toxicological studies;
    • chemical and pharmaceutical research projects and studies;
    • complex polymeric molecular structures;
    • genomic (chromosomes/genes) structures;
    • rail, truck, and air shipment planning, route optimization and movement tracking;
    • complex parts explosions;
    • chemical reactions and catalytic studies
    • feasibility study and engineering of nuclear waste storage facilities.
INDUSTRIES/SECTORS/FUNCTIONS OF BILL'S EXPERIENCE
  • banking;
  • utilities;
  • oil and gas exploration, production, refining, and distribution;
  • various manufacturing sectors (steel, chemicals, durable goods, apparel, computer hardware and software, forest products, heavy machinery, pharmaceuticals, food products, etc.);
  • distribution;
  • retail sales;
  • investment and mutual fund management;
  • trust management;
  • various types of scientific and research laboratories;
  • religious institutions;
  • insurance (virtually all lines);
  • health care insurers and providers;
  • education, at every level;
  • telecommunications;
  • shipping and transportation;
  • commercial airlines;
  • a variety of State and Federal government agencies spanning:
    • defense;
    • banking regulation;
    • central banking;
    • postal service;
    • transportation;
    • natural resource management;
    • human resource management;
    • health and safety;
    • labor and industries regulation;
    • licensing;
    • revenue and taxation;
    • law enforcement;
    • courts;
    • legislature.
NOTEWORTHY ACCOMPLISHMENTS
  • While facilitating a conceptual data modeling effort (involving a consortium of chemists representing all the world's major chemical companies) to model the data to represent complex polymeric molecular structures, a standard, rule-based method for de-constructing a polymer was created so that the same molecule would always be represented the same way in the database, eliminating duplication of work and substances which were actually the same. This standard method had eluded the industry for decades, and was one of the major prohibitors to the storage of these molecular structures. The discipline of modeling the data led to the solution.
  • Bill has assisted a number of clients with full-blown IRM transition, resulting in profoundly cheaper and better information environments, and therefore, much faster, cheaper, and better business operations than would have been the case if the client had continued with dis-integrated systems.
  • Bill has facilitated a number of conceptual data modeling efforts for relatively complex subject matter; he has diligently studied, and acquired adequate knowledge of the subject matter to lead the data modeling effort to very successful results. He is gratified by a career in which he's always learning new things, confronting new problems, and helping another client.

Bill is a founder and until very recently, a partner in an Alaskan float trip business, and is also a professional fine artist who paints wildlife, landscapes, portraits, sporting scenes, figures, and just about everything else!

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STEVEN L. HILLER

Steven L. Hiller has been an information professional for over 30 years, and has been a principal consultant with William G. Smith & Associates since 1993. Before becoming a consultant and instructor, he worked in the areas of Data Resource Management, Systems Architecture, and Systems Development within a major consumer foods company and a multi-line insurance enterprise.

During the 2000-2001 and 2001-2002 academic years, Steve accepted a position as an adjunct instructor in the Management Information Systems school at Washington State University. He was highly valued for his delivery of real-life experiences and practical application of skills to his students. He was selected MIS instructor of the year in 2002. Steve also has personal in-depth business experience from owning and operating a hospitality business for several years prior to his information resource management career.

Steve is recognized as a quick study of information and organizational issues, a great communicator and teacher, and a pragmatic, no-nonsense consultant who emphasizes the big picture, the long term, the right thing to do, and the important principles of the matter under consideration. Steve has the ability to rapidly grasp situations and cut to the heart of the matter in a most incisive manner. He is an extremely personable, enjoyable and energetic person who works enthusiastically and seamlessly with others while gently leading and motivating. These traits have resulted in Steve being a very successful and sought-after consultant.

At home, Steve enjoys numerous hobbies and activities with his family which provides continuous inspiration and balance to his life.

EDUCATION

Steve graduated from Iowa State University in Ames, Iowa with a degree in Business Administration and Management Information Systems. Throughout his career, Steve has attended professional development and technical seminars.

CORE PROFICIENCIES/EXPERIENCE
  • Steve is an experienced and popular instructor of the WGS&A seminars. His hands-on experience with the respective subject matter and techniques provides numerous examples and analogies to explain teaching points clearly and effectively.
  • Steve has consulted with clients in a wide variety of industries and government sectors to:
    • introduce and convey information resource management principles which emphasize a rational, proactive mode of information management;
    • plan and execute enterprise information resource modeling and implementation planning projects;
    • develop enterprise-wide conceptual models of information resources;
    • analyze business functions and develop business process models;
    • draft and implement new information management policies and standards;
    • design organizational structures for the information management organization within the enterprise to effectively manage the information resources
  • As a data modeling facilitator, Steve has assisted clients in modeling data structures to support:
    • product development;
    • manufacturing;
    • marketing;
    • sales;
    • product distribution;
    • procurement and inventory management;
    • claims processing;
    • benefits and claims analysis;
    • customer servicing;
    • energy distribution;
    • facilities management;
    • human resource management;
    • financial management;
    • roadways management;
    • transportation management;
    • metadata management.
INDUSTRIES/SECTORS/FUNCTIONS OF STEVE'S EXPERIENCE
  • various manufacturing sectors (consumer foods, pharmaceuticals, agricultural goods, etc.);
  • insurance (health, life, property and casualty, auto);
  • gas and electric utilities;
  • telecommunications;
  • universities;
  • health care providers;
  • financial investment management;
  • agricultural coops;
  • various state government agencies:
    • transportation;
    • human resource management;
    • legislative;
    • natural resource management;
    • zoning and permitting;
    • lottery;
    • licensing.
NOTEWORTHY ACCOMPLISHMENTS
  • Steve has facilitated numerous conceptual data modeling efforts involving complex business and technical issues. It is very gratifying to assist clients in the discovery of new solutions to problems...solutions which enable the business to operate faster, cheaper and better.
  • Steve has assisted clients design and transition to a more effective information management environment which provided quality information, was more responsive to business information needs, and allowed for improved productivity in business operations. Seeing a benefit to a client's bottom line is both very rewarding and fulfilling.

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JOHN E. ANDERSON

John Anderson has twenty years experience as an Information Resource Management (IRM) consultant, three years experience as a corporate data administrator, and three years experience as an industrial engineer. John's friendly, adaptable and affable nature is a pleasure in the work environment, but belies his hard work ethic, and his astonishing ability to acquire and assess information quickly and effectively. He thinks very clearly, listens carefully, works enthusiastically with others, leads gently but very effectively, deals honestly and forthrightly, and communicates clearly and simply.

John's family is his primary interest, but he also enjoys hiking, skiing, cycling, boating, and runs in individual and team running events in the Northwest.

EDUCATION

In 1980, John earned a BS degree in Industrial Engineering at the University of Utah, with a minor in Business and Computer Science. He completed post-graduate courses in Business and Computer Science at Idaho State University, 1981-1982. He has attended professional seminars in Structured Analysis Techniques, Facilitation, Personnel Management, Project Management, and Information Resource Management.

CORE PROFICIENCIES/EXPERIENCE
  • John has taught the WGS&A seminar set for over 25 years. A very popular seminar instructor, he communicates concepts simply, clearly, and effectively. He provides a wealth of real-life examples to illustrate points, and completely answers student questions.
  • John has assisted clients in a number of different industries and State government sectors with:
    • strategic planning for Enterprise Information Architectures;
    • enterprise-wide conceptual modeling of information resources;
    • business analysis, and process modeling/design including Use Case development, workflow analysis, state/transition analysis, and data flow diagramming techniques;
    • planning and managing vendor package software implementation projects;
    • planning and managing software and database development projects;
    • providing quality assurance and project oversight;
    • facilitating requirements planning, analysis and design sessions;
    • facilitating issue resolution sessions;
    • facilitating risk assessment sessions;
    • facilitating modeling and structured analysis sessions including:
      • conceptual data (entity/relationship) modeling, using different diagram and modeling conventions;
      • functional business modeling, using different techniques and conventions;
      • business process improvement modeling, including detailed transition planning;
      • event-driven process modeling;
      • entity state/transition analysis;
      • use case development;
      • detailed process modeling (using data flow diagramming).
    • Project management of small to very large projects, including: development of project governance processes (Issue Resolution, Change Control, Risk Management, Quality Assurance, use of Decision Analysis Frameworks); project team assignment, supervision, and motivation; project status measurement; project communications with team and all appurtenant parties; and project correction and control.
INDUSTRIES/SECTORS/FUNCTIONS OF JOHN'S EXPERIENCE
  • Local, State and Federal Government including:
    • Public Health
    • Social and Health Services
    • Licensing and Certification
    • Revenue and Taxation/li>
    • Workers Compensation
    • Fire and Aviation Management
    • Land Resource Management
  • Private Industries:
    • Health Care
    • Chemical
    • Forest Products
    • Tele-Communications
  • Business Functions Supported:
    • Medical Claims Management
      • Claims Processing
      • Call Center
      • Electronic Document Management
      • Health Insurance Portability and Accountability Act(HIPAA) implementation
    • Human Resource Management
      • Payroll
      • Benefits Administration
      • Retirement Services
    • Social Services
      • Authorization Services
      • Payment Processing
    • Disease/Condition Reporting
      • Mandating reporting from local health jurisdictions
      • Outbreak assessment and reporting
    • Land Resource Management
      • Fire response
      • Land acquisition
      • Application of GIS
      • Air Quality Management
    • Licensing and Certification
      • Professional licensing and complaint administration
      • Facilities licensing
    • Materials Management
      • Procurement processing
      • Inventory management
      • Materials Requirements Planning
NOTEWORTHY ACCOMPLISHMENTS
  • Managed the information technology tasks required for outsourcing all major benefits administration functions for a large forest products company, Including medical claims management, 401k administration and Defined Benefit plan administration.
  • Led the development of Enterprise Architecture models (Conceptual Data Model, Functional Business Model and Application Models) for the USDA Forest Service, Fire and Aviation Management Section. Models have been used to make key investment decisions around information technology.
  • Led the development of Enterprise Architecture models (Conceptual Data Model, Functional Business Model and Application Models) for an entire Materials Management function of an international chemical company. Models were used as a basis for the Computer Integrated Manufacturing (CIM) reference models for this company. John was the primary facilitator and quality assurance analyst for the development of the CIM Reference models.
  • Led the design and managed the development of a prototype Disease/Condition Tracking system for use by state and local health departments that met the CDC'c National electronic disease surveillance standards. Prototype has been the basis for development of successful state and local government systems. Prototype was developed on a limited budget and schedule.
  • Was Deputy Project Manager of the Washington State Medicaid HIPAA remediation project. Project successfully implemented the required HIPAA transaction and code sets including successful provider testing and readiness activities.
  • Has been the project manager for the replacement of the State of Washington's Medicaid Management Information System (MMIS). The project completed it's initial procurement phase on time and within budget. This phase resulted in the selection and negotiation of a contract with a design, development and implementation (DDI) vendor for the $110 million dollar system. The DDI phase is currently underway and progressing within scope, budget and schedule constraints.

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WAYNE J. HILL

Wayne Hill has been an information professional for over 30 years, a consultant for over 20 years, and has been a senior consultant affiliated with William G. Smith & Associates since 1992. As a consultant, Wayne has worked with major oil companies, pharmaceutical companies, nuclear energy R&D companies, various city, state, and Federal government agencies, insurance companies, health care companies, and a host of others.

Wayne is a hands-on, results-oriented practitioner, often engaging in large, long- term projects. Wayne is an extremely personable consultant who works enthusiastically and seamlessly with others while gently and effectively leading, motivating, and always encouraging.

When he's not untangling client information problems, Wayne enjoys restoring and showing vintage racing boats, golfing, and raising and racing horses.

EDUCATION

Wayne was educated at Everett Community College and at the University of Alaska.

CORE PROFICIENCIES/EXPERIENCE

Wayne's work experience includes:

  • Conceptual and Logical Data Modeling;
  • workflow analysis;
  • process modeling;
  • data base design;
  • systems analysis;
  • facilitation of all of the above;
  • project management;
  • programming;
  • seminar instruction.
SPECIFIC WORK EXPERIENCE
  • Facilitated and participated in numerous modeling sessions for Corporate Employee Relations Area of a major corporation, including developing process and data Models, developing guidelines and procedures, and training and coaching staff in IRM concepts.
  • Developed conceptual, logical and physical data models supporting the collection of radiation data for analysis by a State Department of Ecology.
  • Developed department-wide data models , process models and strategic implementation plans for a State Department of Health.
  • Facilitated and directed an enterprise-level IRM Project in a major telecommunications corporation, including the development of functional decomposition models as well as conceptual and logical data models.
  • Facilitated modeling sessions for the Facility and Equipment Business Area of a major pharmaceutical corporation, including: developing conceptual level data models,training and coaching staff in data modeling fundamentals, preparing and making management presentations; developing environmental models for manufacturing equipment; developing process and data models for clinical trials; developing data models and specifications for a Diabetes Care data warehouse.
  • Facilitated workshops and developed planning-level and application-level data models for a major oil corporation; developed Data Modeling Standards and Guidelines; incorporated IE tasks into existing systems development methodology; developed and wrote guidelines and procedures for data modeling.
  • Developed a number of conceptual, logical and physical data models for one of the US Defense Service Branches.
  • Developed several data models for a State Department of Licenses and Consumer Affairs.
  • Developed numerous data models for a City Municipal Court
  • Developed a logical data model for a City Fire Department
  • Developed several data models for financial budgeting and tracking for City government.
INDUSTRIES/SECTORS/FUNCTIONS OF WAYNE'S EXPERIENCE
  • Wood Products
  • Transportation
  • Manufacturing
    • Marketing
    • Sales
    • Production
    • Customer Relations
    • Facilities Management
  • Pharmaceuticals
  • Telecommunications
  • Oil and Gas Exploration, Production, Refining, and Sales
  • Transportation
  • Insurance (Dental, Life, Personal and Commercial)
  • Health Care
  • Federal, State, and Local Government:
    • Defense;
    • Courts;
    • Financial:
    • Human Resource Management;
    • Fire Department
    • Health and Safety
    • Licensing
    • Ecology
    • Consumer Affairs and Protection
    • Defense
NOTEWORTHY ACCOMPLISHMENTS
  • Wayne considers his most noteworthy achievement is delighting a client with the services he has provided.
  • Second is a client who offers repeat business because of Wayne's outstanding services.
  • Third, Wayne is gratified when years later, clients tell him that they are still using the skills, knowledge and models that he helped them develop.

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